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hypr-service

HYPR Service

HYPR Service needed a platform to manage their virtual assistant staffing business at scale. They were manually matching VAs to clients, tracking appointments in spreadsheets, and struggling to provide real-time performance visibility to their 1,000+ business clients.

  • Industry

    SaaS / HR Tech

  • Client

    HYPR Service

  • Duration

    8 months

Project Information

HYPR Service connects businesses with pre-vetted virtual assistants for lead generation, sales support, and executive assistance. We built their core platform — client portal, VA management system, appointment tracking, CRM integrations, and performance dashboards. The platform now supports 1,000+ businesses, tracks 500K+ booked appointments, and enables 24/7 operations across 18+ countries.

Technologies Used

React.js

Node.js

Typescript

PostgreSQL

Redis

AWS

Team Composition

2 Full-Stack Developers

Designer

Development Phases

  • 1

    Platform Architecture

    Designed the multi-tenant architecture supporting clients, VAs, and account managers. Built authentication, role-based access, and the core data models.

  • 2

    Client & VA Portals

    Developed the client-facing portal for service management and reporting, plus the VA dashboard for task management, time tracking, and daily recaps.

  • 3

    CRM Integrations & Analytics

    Built HubSpot and Salesforce integrations for automatic activity sync. Added performance dashboards with appointment metrics, response times, and conversion rates.

  • 4

    Scaling & Automation

    Added automated matching algorithms, Slack/email notifications, and bulk operations for managing large VA pods. Optimized for 24/7 operations across time zones.

Challenges and Solutions

Multi-Timezone Operations

VAs work across 18+ countries serving US clients. We built timezone-aware scheduling, handoff workflows, and activity tracking that works seamlessly across time differences.

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Project Metrics

  • 1,000+

    Businesses Served

  • 500K+

    Appointments Booked

  • 18+

    Countries Covered

  • 24/7

    Support Availability

  • <60 min

    Avg Response Time

  • 5

    CRM Integrations

OUR CLIENTS SUCCESS STORIES

clutch

Reviews

6

Rating

5/5

At SagTech, we focus on making our clients' experiences as bright and rewarding as possible. Here's what some of our satisfied customers have to say about working with us:

“SagTech delivered our MVP in just 10 weeks. The quality exceeded our expectations and helped us secure our Series A funding.”

Project

FinTech Payment Platform

John Smith

CEO & Founder, TechStartup Inc.

Yaroslav Gordov

CEO of Wisy

Yaroslav Gordov

Working with SagTech has been exceptional. They delivered our mobile app and admin dashboard ahead of schedule and exceeded all performance expectations. Their deep understanding of investment platforms and user experience resulted in significantly improved processing speeds.

Eugene Prokhorov

Head of Product in Wisy

Eugene Prokhorov

Professionals with excellent knowledge of fintech and automated investments. The project was completed with high quality: a user-friendly mobile and web application, and a well-thought-out admin panel. The team quickly addressed all challenges, including payment integration. If you need a reliable IT partner with a deep understanding of technology, I highly recommend them!

Sergei Chervyakov

CEO of Kwikwins

Sergei Chervyakov

Outstanding team that transformed our backend infrastructure completely. The optimization work resulted in dramatically faster response times and near-perfect uptime in production. Every milestone was delivered ahead of schedule with exceptional attention to detail.

Alexander Kazhemyakin

CEO of Yotewo

Alexander Kazhemyakin

Rare to find contractors who genuinely understand modern web development. Their work doubled our search engine visibility and significantly improved site performance. The scalable architecture they built handles our growing user base perfectly, supporting thousands of daily active users.

Andrej Ruckij

CEO of BullArena

Andrej Ruckij

A professional team with a deep understanding of blockchain technologies and the Play-to-Earn mechanics. The project was executed at a high level, from MVP development to the integration of cryptocurrency operations. The optimization of the gameplay ensured stable real-time performance.

Advantages of Choosing Sagtech

  • planning

    Staffing Platform Expertise

    We understand the complexities of matching, scheduling, and performance tracking for distributed teams. Built for scale from day one.

  • develop

    CRM Integration Experience

    Deep experience with HubSpot, Salesforce, and real estate CRMs. We know how to sync data reliably without creating duplicates or conflicts.

  • testing

    Real-Time Dashboards

    Live activity feeds, performance metrics, and reporting that give both clients and managers visibility into VA productivity.

frequently asked questions

  • Yes. We built HYPR Service's entire platform — matching, scheduling, performance tracking, and client portals. We understand the workflows of staffing businesses.

  • We store everything in UTC and convert for display based on user timezone. Handoff workflows ensure continuity when shifts change across regions.

  • Yes. We've built integrations with HubSpot, Salesforce, Follow Up Boss, and others. We handle OAuth, webhooks, rate limits, and data sync.

  • We use WebSockets for live updates and event-driven architecture for activity logging. Clients see VA actions within seconds of completion.

  • Yes. HYPR Service supports 1,000+ business clients with complete data isolation, role-based access, and client-specific configurations.

View similar projects

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Coperato

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Got an idea? Tell us about it.

We respond within 24 hours. No sales spam, just a real conversation.

clutch

Reviews

6

Rating

5/5

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